We take pride in our products and customer service, and want to make sure you have the best experience with Wilson Candy. 

Although returns are not common, they can happen. If you have a quality or manufacturing issue with your chocolate, please contact us to discuss a return, refund, or exchange.

If your product was shipped and it has a quality issue, you can contact us and submit a photo of the product to: store@wilsoncandy.com. A refund or new product can be issued upon determination if it is a quality issue. 

Our products are perishable and melt in high temperatures. Ice pack shipping is now automatically added at checkout any time temperatures reach over 68 degrees Fahrenheit to ensure your chocolates do not melt.  If you live in a very hot area, please alert us to use extra ice and insulation.

If you are a local customer and experience a quality issue with your chocolate or candy, please bring the item into either the Jeannette or Eastgate store for inspection and refund and/or exchange.

If your packaged was damaged during shipping, please contact us at 724-523-3151, you may have to submit a claim to USPS.